Financial Services Business Efficiency Tools
All Elements
All Available Elements in CapitalBase.com Portal
CapitalBase.com is flexible and enables phased implementations (like deploying Service Process tools in Phase 1 and deploying specialty area workflows in later phases). Modules that are not used are "hidden" yet easily activated in a seamless fashion to users, in an intuitive, simple-to-use interface. Best practices from current clients help support an ever increasing series of expanded functions and resources.
Available Business Process and Relationship Management Elements
Work with your CapitalBase.com portal consultant to select which features and functions to include in your tailored version -- also customizable by division, line of business, and/or specialty areas of your organization.
| Service Process Management | Sales Process Management | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Comprehensive Contact/Company Management | Full Pipeline Management & Tracking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Annual Call Planning & Tickler Process | Referrer Statements & E-Mail Alerts | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Call Tracking & Client Service-Standards | Sales Call Tracking & Proactive Ticklers | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Team Communication, Coordination & Messaging | Incentive Claim Workflow and Plan Payout | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Segmentation & Service Level Rationalization | Know Your Customer (KYC) Processes | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Automated Business Forms, Documents and Letters | Team Deal-Management & Cross Referrals | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Customer Retention & Profitability Processes | Prospect File for Mailings/Events/Leads | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Account Management | Relationship Management | |
| Complete Account Repository | 360 Degree View of the Entire Relationship | |
| Integrated Account History | Revenue and Profit Analysis | |
| Account Action Ticklers | Ability to Manage Multiple Sub-Relationships | |
| Automated Activity & Officer Statementing | Call History and Correspondence Shared Archive | |
| CIF/Legacy/MCIF Account Review | Segmentation, Retention and Scorecard Automation | |
| In-Depth Profiling | Customer Data Integration | |
| Client Situation and Needs Profiles | Accounts from source systems | |
| Personal, Company, Institutional Profiles | Contacts & Employee Integration | |
| Event-driven Action Ticklers | Relationship/Householding Integration | |
| Client Marketing and Campaign Database | Do Not Call/Share Program Compliant | |
| Client Segmentation based on Upselling Potential | Scorecard Tracking of Growth/Sales/Retention |
Available Specialty Elements
Leverage these tools as standalone or seamless add-ins that augment your CapitalBase.com portal deployment with more tools to suit your objectives. Tailor and mix/match by division or specialty.
| Wealth New Account Suite | Wealth Compliance Suite | ||
| Fee Discount Approval/Renewal Workflow | Administrative Reviews | ||
| Unique Asset Approval Workflow | Initial Review Automation | ||
| CIP/OFAC/Source of Funding Compliance | Reg 9 Reviews | ||
| Formal Account Acceptance Workflow | Investment Reviews | ||
| Document Checklists and Forms/Agreements Pre-fills | Closed Accounts/Terminations | ||
| Document Approval/Archival & Missing Item Ticklers | Investment/Administration Committee Automation | ||
| Client Due Diligence and Initial Review Automation | Will File Management & Future Fee Tools | ||
| Acceptance Committee Reporting Automation | Bank Audit/Examiner Views for Compliance | ||
| Wealth Sales Tracking & Incentives Suite | Wealth Cash Flows Suite | ||
| Sales Reporting Workflow & Fee Forecasting | Discretionary Distributions Approval | ||
| Additions, Renegotiations and Future Fee Tracking | Securities Trade Approval | ||
| Referral Tracking, Reporting and Payout Automation | Cash Receipt/Transfer | ||
| Intelligent Incentive Claim Approval Workflow | Wire/ACH/Bill Payment Workflows | ||
| Automated Plan Participant Statements | Trust-To-Trust Transfer | ||
| Payroll-ready Extract & Audit Trail | Internal Asset/Cash Transfer | ||
| Support of Advanced Comp Plan Designs | Exceptions Tracking, Ticklers & Audit Trail | ||
| Plan Manager Payout Forecast/Modeling Tools | Front-Office to Middle-Office Handling Metrics | ||
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| Cannon Financial Suite | Cannon IPMฎ (Interactive Practice Manager) | ||
| 13 Wealth Management Issues & Planning Tools | Certified Wealth Strategistฎ Modules | ||
| 10 Business Banking Issues & Planning Tools | Online Cannon Toolbox | ||
| Comprehensive Profiles & Action Plans | 4 Point Branding Message | ||
| Cannon Consultant Monitoring / Coaching Metrics | Interactive Practice Ticklers | ||
| Centers of Influence Management | Scripts, Interview Guides & Decision Trees | ||
| Segment-Based Activity Planner | Coaching/Team Leader Views | ||
| Cannon University Users Track | Cannon University IPM User Tracks | ||
| Sales Manager/Coaching Interactive Reporting | IPM User Advisory Council | ||
| Enterprise Referrals Suite | Retail/Branch Banking Suite | ||
| Cross Referral Submission & Outcome Tracking | Deposit/Credit Profile & Life Event Triggers | ||
| Automated Incentive Payouts / HR Payroll Processing | Private Bank / Family Wealth Sub Relationships | ||
| Automated Qualification using New Account files | Branch Customer Profitability | ||
| Individual & Department/Branch Incentive Statements | Travel Teller & Platform Logic for Shared Sales Credit | ||
| Adjustable Incentive Comp Values & Thresholds | Branch Balanced Scorecards (Sales, Retention, Cross-Sell) | ||
| Automated Alerts Based on Item Aging Status | National 'Do Not Call/Share' Program Integration | ||
| Job Aids, Tips and Plan Administrator Newsletter | Branch Growth/Retention Incentive Compensation | ||
| Comprehensive Management Reporting & Analytics | Sales & Retention Leaderboards | ||
| Lead Generation & Distribution Suite | Commercial/Business Suite |
| Lead Routing & Process Management | RM/Specialist Team Coordination & Communication Tools | |
| Campaign Tracking & Analysis | Relationship Profitability Integration | |
| Internal/External List Management | Relationship Action Plan | |
| Prospect Repository | Credit Quality Relationship Aggregation Views | |
| Automated Triggers for New Account Follow-Up | Company Financial Data with D&B Integration | |
| Event/Mailing/E-Mailing Database | Segment Calling Standards / Team Scorecards | |
| Web Inquiry Lead Routing & Tracking | Retail/Trust activities for Holistic View of Org/Execs | |
| Business Intelligence Suite | Data Transformation Suite | |
| Dashboards & Behavior/Incentive Views | Data Matching & De-Duping | |
| Web-Based BI/Data Mining Tools | Data Merging & CIF Maintenance Support | |
| Business Analytics & Metrics | Householding & Relationship Compilation Matching | |
| Fully Customizable Report Creation | Wealth Team Client Match | |
| Report Scheduling/E-Mail Distribution | Business Team Client Match | |
| Integration To/From Organizational Data Warehouses | Data Cleansing & CIF Key Maintenance | |
| VIP Forum & Conference Board Peer-Compare Reports | CIF Integration for One-System Account Lookup/Mgmt | |